Refund policy

Refund and Return Policy

At [Aesthetify], we strive to provide the best possible shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read through our refund and return policy below.

Returns

We want you to love what you ordered! If you're not completely satisfied, you can return your item(s) within [30] days of receiving your order. To be eligible for a return:

  1. Condition: Items must be unused, in the same condition that you received them, and in the original packaging.

  2. Proof of Purchase: A receipt or proof of purchase is required.

  3. Exclusions: Certain items, such as [customized, final sale, or intimate products], are non-returnable. Please check the product page for return restrictions before purchasing.

Return Process:

  1. Contact us at [Aesthetifyshop99@gmail.com ] or [contact us] page link to initiate your return.

  2. We will send you a return label and instructions on how to return your item.

  3. Once the returned item is received, it will be inspected, and if it meets our return criteria, we will process your refund or exchange.

Refunds

Once your return is processed, we will issue a refund to your original payment method. Refunds can take up to [30] business days to appear in your account, depending on your bank or payment provider.

Refund Eligibility:

  • If your item was damaged or defective upon arrival, we will cover the return shipping and provide a full refund.

  • If you simply changed your mind or the item doesn’t meet your expectations, you are responsible for the return shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Aesthetifyshop99@gmail.com ] or [contact us]

Late or Missing Refunds

If you haven’t received your refund after the processing period, please double-check your bank account or payment provider. If the refund still hasn’t appeared, contact us at [Aesthetifyshop99@gmail.com ] or [contact us] . We will investigate and assist you in resolving the issue.

Shipping Costs

Shipping costs are non-refundable. If you are receiving a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., damaged, defective, or wrong item).

International Returns

For international returns, please note that return shipping costs are the responsibility of the customer, and customs duties or taxes may apply. These fees are non-refundable.

Important Notes:

  • Clear Communication: Be transparent about your return window (e.g., 30 days from the date of purchase) and any conditions that apply.

  • Professional Tone: Maintain a friendly yet professional tone to show that you care about customer satisfaction.

  • Exclusions: Clearly outline what cannot be returned to avoid misunderstandings.

  • Flexible for Defective Items: Make sure that your policy offers flexibility for defective products. Customers should feel confident that you will address issues related to product quality.